Refund policy

Last updated: 22 October 2026

We want you to love your Daily Bag. If you don't, here's how returns work. Nothing in this policy limits your rights under your local consumer law.

30-day returns

• You can return unused items in their original condition within 30 days of delivery.
• Email connect@dailybagclub.com with your order number to start a return. We'll reply within one business day with the return address. Please don't send items back before contacting us.
• Return postage for change-of-mind returns is paid by the customer. We recommend a tracked service.

Damaged, faulty or wrong item

If your bag arrives damaged, faulty or not as described, email us within 14 days of delivery with your order number and a photo. We'll send a replacement or a full refund at no cost to you.

Refunds

• Approved refunds go back to your original payment method within 5 business days of us receiving the return. Your bank may take a few extra days to show it.
• If you bought a bundle and return some of the bags, the refund is worked out from the bundle price you paid.